Question 1

How do I pay and when?

Accepted Answer

I am able to accept all major cards as well as PayPal, Venmo, and Cash App. I do request payment before I begin work on your eulogy, simply to protect against those few who would take advantage of the reverse process.

Question 2

How long will it take for me to speak my eulogy?

Accepted Answer

Depending on how much information you provide, your finished eulogy will usually contain 1000+ words and should generally take between six and eight minutes to deliver. If you would prefer a longer or shorter eulogy, please let me know.

Question 3

How long will it take for you to finish my eulogy? Do you take rush orders?

Accepted Answer

I will work to complete your order and have it sent back to you within 48 hours. I cannot always accommodate rush orders, but if you need it sooner or within a certain time frame, please make the request, and I'll see what I can do.

Question 4

How will you get my completed eulogy to me?

Accepted Answer

I will send your eulogy to the email address that you provide me on the order form (please ensure that your email address is spelled correctly/does not block my emails via firewall, etc). I will send it as a message and also as an attachment so that you may print/utilize it at your convenience. If you do not receive your eulogy within 48 hours, please check your spam folder. It will be sent from kate@snowbirdcreative.com.

Question 5

Can I see one of your writing samples?

Accepted Answer

Yes. Click here (https://www.whenwordsmatter.org/example-content/)to be taken to my Examples page.

Question 6

I've already written out my speech, but need help putting it all together and making it sound good (review and editing). Can you help with that? What is the fee?

Accepted Answer

Yes. Many of my clients already have all of their thoughts on paper and simply need me to make it "speech" worthy. Please send me an email (mailto:kate@snowbirdcreative.com)or click below to order now.

Edits to Existing Eulogy
https://www.wix.app/bookings/175f91b1-37da-493e-a41e-0d8b98cb0d9f/service/7132fb56-49d0-4aa9-a7a6-500f82a1ddf3/details?d=https://www.whenwordsmatter.org/service-page/edits-to-existing-eulogy

Question 7

My loved one has not yet passed away, but it is imminent. I'm thinking of going ahead and starting the brainstorming process for their eulogy. Can you help?

Accepted Answer

Yes. It's actually a fairly common - and even smart, I would say - move to try and get your thoughts down (things that you would like represented in your eulogy) ahead of your loved one's passing. Just let me know if this is your situation, and I am more than willing to assist you every step of the way.

Book a Consultation

Custom Eulogy
https://www.wix.app/bookings/175f91b1-37da-493e-a41e-0d8b98cb0d9f/service/05ca7b37-3adb-4952-b41a-4bf375c1137b/details?d=https://www.whenwordsmatter.org/service-page/custom-eulogy

Edits to Existing Eulogy
https://www.wix.app/bookings/175f91b1-37da-493e-a41e-0d8b98cb0d9f/service/7132fb56-49d0-4aa9-a7a6-500f82a1ddf3/details?d=https://www.whenwordsmatter.org/service-page/edits-to-existing-eulogy

Question 8

I have dyslexia or another disability that makes it difficult to read. Can you accommodate for my eulogy?

Accepted Answer

FAQ Reading Disability Answer
https://static.wixstatic.com/mp3/bc1829_df00dc75193f4c91a4e6e947e011cb18.mp3

Absolutely. Simple fonts, larger text size, extra spacing, and/or changing the layout of your eulogy can all help to make it easier for you to read. I will work with you until we get it just right for you.

Question 9

I have suffered the loss of a child. Are you still able to help?

Accepted Answer

Yes. Please note that the form on my Order page is generally for adult loss. If you have suffered miscarriage, infant or child loss, please let me know in a message here.(mailto:kate@snowbirdcreative.com) I have a special eulogy order form that I will send to you.

Question 10

I recently lost my pet and plan to hold a service in their memory. Would you be willing to write a eulogy for them?

Accepted Answer

I would be honored. Our pets are our family and losing any one of them would be the same as losing a family member. Let me know in a message (mailto:kate@snowbirdcreative.com)and I will send you a separate order form.

Custom Order
https://www.wix.app/bookings/175f91b1-37da-493e-a41e-0d8b98cb0d9f/service/51288e71-2923-4c96-b51b-0382e0069715/details?d=https://www.whenwordsmatter.org/service-page/custom-order

Question 11

Does When Words Matter use AI?

Accepted Answer

When Words Matter has never, and will never, use AI for speech-writing purposes. Every single order I receive is written by my own hand, using the beautiful thoughts you provide through my eulogy order form. Every email or message sent to me, is responded to by me as quickly as possible.

Question 12

At this time I cannot bring myself to fill out the eulogy order form. Can you still help?

Accepted Answer

I understand that there are times when grief makes it difficult to complete a task. Schedule a phone call here and in a short conversation, I will gather the information I need. It would still be helpful to me if you fill out as much as you are able in the order form.  There is an art to writing quality work with little information, and I'm confident in my ability to do so.

Custom Order
https://www.wix.app/bookings/175f91b1-37da-493e-a41e-0d8b98cb0d9f/service/51288e71-2923-4c96-b51b-0382e0069715/details?d=https://www.whenwordsmatter.org/service-page/custom-order

Question 13

It would be easier for me to speak with you over the phone. Do you take phone consultations?

Accepted Answer

Yes, I am able to take phone consultations but my available times may be limited. Schedule a call here. Any information you are able to provide online will be helpful. For additional requests, you can reach me at kate@snowbirdcreative.com.(mailto:kate@snowbirdcreative.com)

Custom Eulogy
https://www.wix.app/bookings/175f91b1-37da-493e-a41e-0d8b98cb0d9f/service/05ca7b37-3adb-4952-b41a-4bf375c1137b/details?d=https://www.whenwordsmatter.org/service-page/custom-eulogy

Edits to Existing Eulogy
https://www.wix.app/bookings/175f91b1-37da-493e-a41e-0d8b98cb0d9f/service/7132fb56-49d0-4aa9-a7a6-500f82a1ddf3/details?d=https://www.whenwordsmatter.org/service-page/edits-to-existing-eulogy

Other Writing Projects
https://www.wix.app/bookings/175f91b1-37da-493e-a41e-0d8b98cb0d9f/service/62666067-2a23-48ab-9b58-a106b67005c0/details?d=https://www.whenwordsmatter.org/service-page/other-writing-projects

Question 14

I am LGBTQ+, or my loved one was. Are you an ally?

Accepted Answer

Yes. If you are LGBTQ+, including non-binary or transgender, or if the loved one whom you are grieving was, you are welcome and respected here.

Question 15

I have sent you a contact form and/or submitted my eulogy order and provided payment, but have not heard back from you. What's going on?

Accepted Answer

Please double-check your Spam folder. Or, rarely, it could be that you have provided an unavailable email address. When sending me a contact form or placing your order, please ensure that the email address you enter in your form is spelled correctly, and is not protected by a firewall or proxy that would block any incoming emails from me, etc. In the case that any emails I send to you come back to me as "Undeliverable," I can bear no further responsibility.

If I receive a payment from you, but do not receive your order form, I will do what I can to contact you. If I am unable to contact you, I can bear no further responsibility, and a refund will be issued.

Question 16

I am not able to pay your fee right now, but I still need help with a eulogy. What can I do?

Accepted Answer

I am very aware that not everyone has the means to hire a professional writer to assist them with their eulogy, or even family or friends who are able to help. But I believe that every loved one who has passed on deserves a quality eulogy. Here is some information on writing your own.(https://www.whenwordsmatter.org/example-content/)

Question 17

I see a typo in my returned eulogy draft, and I'm not happy about it. What's the next step?

Accepted Answer

While I strive to provide perfect eulogies for all of my clients, I am still human. If you have read through your returned draft and have found an error, please let me know right away, and I will be more than happy to correct it for you.

If excessive edits or changes to your eulogy are requested, to protect my time, I may require an extra charge at my discretion.

Question 18

I have placed my order and am interested in seeing what you have written so far of the draft. Can I review what you have so far?

Accepted Answer

In order to avoid disruption and distraction during the writing process, I only send drafts for review once they are completed.

Question 19

Can I request a refund?

Accepted Answer

I cannot provide a refund for a completed eulogy. However, if you have just paid and have decided not to use When Words Matter, and in the case I have not already begun extensive work on your order, I would be happy to provide you with a full refund, no questions asked.

Question 20

What are your hours of operation?

Accepted Answer

You may place your eulogy order 24/7/365*. For weekend orders and emails, for those submitted after 5pm Central, or for those submitted on holidays, please expect a response from me no later than the very next business day.

*It is rare, but sometimes due to personal time constraints, I will need to step away from my business for a short time. During these times, there will be a pop-up on my website letting you know, and you will still be able to contact me with any questions or concerns you have.

Edits to Existing Eulogy

Cancellation Policy

Contact Details

For now & forever.